Privacy Policy

This Privacy Policy notice is for the Travel Service Booking Platform which is registered under the name of Goranga Ltd., 223 Twickenham Road, Isleworth, London-TW7 6DH, with company registration number 10287115 and governs the privacy of those who use it. The purpose of this policy is to briefly explain all its users about how we control, process, handle and protect their personal information while browsing or using this website, including their rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

At Goranga.com, our ideology is "Our User is our priority". Safe-guarding your information & preventing its misuse is a very important aspect of our business module. We take every necessary step to ensure that any information provided by you on our platform is collected & used in accordance with the applicable legislation. By using our website, you hereby clearly give us your consent to receive, store & use any information that you may provide about yourself in accordance with the Terms & Conditions of this Privacy Policy. Should we ask you to provide certain information of a personal nature when using this website, then you can be assured that it will only be used in accordance with the below privacy statement. We are committed to ensuring that your privacy is protected.
This policy is effective from 01st Jan 2018

This policy is effective from 19th June 2018.

Policy key definitions

  • "I", "our", "us", or "we" refer to the business, Goranga Ltd.
  • "You", "your", "their", "the user" refer to the person(s) using this website.
  • GDPR means General Data Protection Act.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner's Office.
  • Cookies mean small files stored on a User’s computer.

General

At Goranga.com, we collect information in different aspects about our users to enable us:

  • to enrich your experience every time you visit our platform;
  • to provide you with travel services as offered by Suppliers and enable booking of the travel services;
  • to fulfil a binding contract with you or to comply with our legal obligations;
  • to provide account management and payment processing;
  • to improve, operate and measure our services;
  • monitor and improve the data and information security of our website;
  • to keep our services safe and secure;
  • to contact you regarding your account;
  • to resolve any disputes & troubleshoot any problems associated with your account;
  • to enhance & improve travel services & products that we offer, for example reviewing any information which is associated with crashed or stalled site pages experienced by users, allowing us to fix any issues;
  • to analyze our open and click rates on email marketing campaigns such as newsletters;
  • to periodically send you promotional emails regarding new destinations, travel tips and special offers using the email address that you have provided; and
  • to continuously monitor & update our Booking Platform.

User Information

When you use our website, we in general collect some personal information from you and any devices you use. Personal identifying information “including but not limited to,” your name, email address, telephone number, home address, location, tour preferences and financial information such as card details (in connection with online transactions) only when you use the Goranga website to make a booking with one or more companies on our website, send us an enquiry or sign up to receive email newsletters from us. Provision of any other personal information is voluntary on your account, but it may become necessary in order to use some of our services. We can broadly categorize the collected information as below:

  • Personal Information: Any information that specifically relates to an identifiable natural person, say, your first name & last name, e-mail id, residential address, contact number, etc. An identifiable natural person is someone who can be identified both directly and indirectly by their name, location data and identification number or by factors specific to the social, cultural, physiological, genetic, mental or economic identity of the natural person. Personal Information does not include any information that has been anonymized so that it can no longer be used to identify a natural person.
  • Demographic Information: Any information which defines a group as a whole, say, Gender, Nation, Age, or any other kind of statistic data.
  • Location & Other Information: We may access your location if you have opted for the same as per location settings of your device. We may keep a record of the other information such as your browsing history, viewed content, travel searches made every time you visit our website. We use location information to provide location based services (i.e. search results and advertising).
  • Payment Details: We may direct you to our Partner Merchant sites where you can securely make payments for travel services that you choose to avail on our website. Your payment details will not be stored at our end or on our partner’s site until you intentionally opt for the same.

We automatically collect information about your interaction with our website and communications with us. This is the information that we receive via devices you use when you access our website.

This information may include a device identifier, a unique device token, a device type or an advertising identifier. We may also receive location information from your mobile device, but most mobile devices now allow you to disable the use of your location settings on internet browsers. We also collect computer and connection information such as your page view statistics, referral URL, browsing history, IP address and web log information.

We use cookies, unique identifiers, web beacons and other similar technologies to collect personal information about pages that you view, links that you click on and other actions you may opt for whilst using our website and services. We will not sell or distribute your personal information to any third party unless we have your explicit permission. You may request details of personal information that we hold about you under GDPR (General Data Protection Regulation).

Personal information collected from other sources

We add on the personal information we collect with other information collected from third parties, and implement it to your account information. For example, we collect and use demographic information that is available in credit check information, additional contact information, information from credit bureaus and an applicable jurisdiction, which is allowed by some applicable national laws.

Data Usage

We are committed to ensuring that all your information provided to us are kept secure. In order to prevent any unauthorized access or disclosure, we have put in place suitable physical and managerial procedures to safeguard all information we collect online. Goranga.com will never share or sell your data to the third party websites for advertisement or marketing purposes. But however, we will share your data wherever deemed necessary so as to invoke Terms of this Privacy Policy, as required by law enforcing authorities or in good faith to protect the rights, property or safety of our Users or general masses. All our partners & employees are required to abide by the principles of confidentiality & legal data protection regulations. We may access & share your personal information for the following purposes:

  • to provide customer service assistance & payment processing services,
  • when you register with Us & in general, familiarizing you with our website & its usage,
  • to send you personalized advertising & promotional e-mails relating to our existing or upcoming products,
  • sharing your details with our travel partners to facilitate your booking wherever deemed necessary,
  • to respond to your queries & complaints as made with us,
  • to offer you travel services,
  • to protect individual’s rights & safety,
  • in order to prevent any financial loss or imminent physical harm,
  • to report any suspected illegal activity,
  • to respond to any copyright claims that any content violates the rights of others,
  • to comply with our legal requirements & in response to legal processes relating to any suspected criminal or illegal activities (we will only disclose information deemed relevant to the investigation such as your name, address, telephone number, user ID history, IP address, email address and any fraud complaints),
  • for information on any missed or late payments which may be implemented onto your credit report,
  • to confirm purchases & verify billing address,
  • as otherwise stated or commuted by Us,
  • to constantly improve on our booking platform, services, applications & marketing policies, and
  • to detect, prevent & alleviate frauds, unauthorized access, hacking, claims, liabilities & violation of our data security.

Processing of your personal data

We control and / or process any personal information that we may collect about you electronically under the GDPR (General Data Protection Regulation) on lawful basis. We are registered with the ICO under the Data Protection Register. If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis that is to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Under the GDPR your rights are as follows.

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling. You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data. We handle all subject access requests in accordance with the GDPR.

Cookies

Goranga.com uses cookies to provide you a more personalized, hassle-free & reliable experience while browsing through our platform. While you continue surfing Goranga, you hereby give us your unbiased consent on acceptance of cookies & other tracking tools that we may use on our website. Cookies are, in general, little content records that are generated when you visit a particular website. Cookies seek your permission & once you agree, the file is added to your computer’s hard drive. The cookies help in analyzing web traffic & allow web applications to respond to you as an Individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We, at Goranga.com use traffic log cookies to give you a more personalized experience such as saving in your log-in credentials (only if you have opted for the same), special interests, choices, preferences, analyzing your usage of our website & improving our website in order to configure it to your specific needs. In general, we just identify your computer’s IP address & no personal information is accessed without your prior approval.

At Goranga.com, we have briefly categorized the cookies that we use on the platform as below: Essential Cookies

These cookies are must to streamline your browsing experience of our website. These allow you to visit multiple pages of the platform under one login plus allow us to provide you all the services that we offer on our platform. We might not be able to provide transactional services & log-in facilities without the use of these cookies. Functional Cookies

These cookies enable us to remember your preferences such as recently viewed tours, language & currency preference, browsing history and store your accessibility options. These cookies stay as long as their preset date or until & unless you manually delete them by clearing the browsing history. They are used to create & monitor profiles of the users plus keep a record of their browsing habits & maintain their wishlists.

Analytics Cookies

These kind of cookies are generally placed by third party service providers, such as Google analytics who track your activities on the platform. The tracking here can be quite precise such as examining the scrolling activities, website usage, clicks on a particular tour, keywords entered in SEARCH bar & more. We then use this information to make our website more user friendly, make your sessions with the platform more entertaining & rewarding, improve our platform continuously plus analyze the results of our marketing strategy. We have no control over how these third party service providers may collect / use your information. This is solely dependent on third party’s privacy policy.

Social Media Cookies

Goranga.com allows certain third parties to set & use cookies on its web pages. The use of data by these third parties is then governed by their respective Privacy Policies. We, in particular allow the below to set their cookies on our website:

  • Facebook
  • Google+
  • Twitter
  • Instagram
  • Pinterest

If you interact with these social plug-ins, you provide them your consent to access information about you. These third parties may continue to collect data about you even if you don’t interact with them, but solely dependent on your usage of the platform. We have no control over how these third party service providers may collect / use your information. This is solely dependent on third party’s privacy policy.

User Access

We shall provide you with anytime access to your User account once you register with us. On signing up with us, you will be asked to provide personal information, such as your name, email address and password. Such information is collected for personal identification and allows you to access your account. Here you can view, update your personal details plus make a new booking or cancel/modify an existing one.

You can also retrieve a booking via Unique Goranga Booking Code, e.g. GO1804XXXX in case you haven’t registered with us & have made a booking in Guest Mode.

If you choose or you are provided with, a user identification code/name, password or any other piece of information as part of our security procedures, it is your duty to treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any provision of this Privacy Policy and Terms & Conditions for Users.

Your direct control over how we can use your personal information

If you do not wish to receive our marketing mailers, you may choose to opt out from the same via option provided at the bottom of e-mails that you receive from our end. From there you can change your communication preferences.

If you no longer want to participate in our advertising programs, you can opt-out for the same by following the directions enclosed with the advertisement, or via the programs which are noted in our user cookie notice. After you-opt out, personalized advertising will stop, but it will still allow your personal information to be collected, as described in this privacy policy.

We do not allow any third parties to collect or track personal information from our sites for their own advertising purposes without User’s consent.

Child Policy

Goranga.com calls for monitored child access while accessing our Service Booking Platform. Any individual below the age of 18yrs must not use our website until & unless supervised by a consenting adult. In case, we receive any kind of personal information from individuals below 18yrs, this information will promptly be removed & destroyed from our servers and the account will be deactivated.

Social Media

Goranga.com allows you to register via social media sites plus share pages & information from our website on such sites. These social media sites may give us automatic access to personal information they have retained from you, for example, content liked or viewed by you, and information about advertisements that you may have been shown or clicked on. If you allow us access to websites with video content, then you agree that we can share your video viewing information from social media sites for at least two years, unless you withdraw any connections or authorization of the social media sites. You are in control of the personal information that you allow us to have access to as per the privacy settings included on social media sites, and also by the permission you give us when you allow us access to this personal information that is retained by the social media site about you.

By associating your account with an account managed by social media and by authorizing us access to this personal information, you agree that we can collect, use and keep the information we receive from these social media sites in accordance with this privacy policy. We may use other technologies from social media sites, as well as various plug-ins. For instance if you click on a link via a plug-in on social media, you will be establishing a connection with that social media site. If you provide us with any personal information about someone else, you can only do so with that person’s authorization. You should inform the individual about how we collect, use, keep and disclose their personal information in accordance with terms of this privacy policy.

External Links

Goranga.com may contain links to other websites of interest. However, once you have used such links to leave our website, you should note that we do not have any control over the content or services facilitated by these sites. Therefore, we cannot be responsible for the protection and privacy of any information that you provided whilst visiting such sites and such websites are not governed by this present privacy policy and cookies statement. You should exercise caution and look carefully at their privacy statement sections. We would suggest you to kindly go through their privacy policies before accessing or providing your personal details on these sites.

Changes or Modifications to Our Privacy Policy

We reserve the right to make any alterations / modifications to above stated policies at any time by stating an ‘UPDATE’ Subheading on this Page. We recommend our users to regularly check this page & keep themselves well versed with our Privacy Policy at all times.

Contact You

If we are required to contact you for any of the purposes as outlined above, it will be via telephone, email, SMS or post. We may also use your personal information to detect, prevent, alleviate and investigate security breaches, fraud and other illegal or prohibited activities. Personal information is used to pursue some of our legitimate interests (your rights and freedom does not outweigh these interests). We have controls in place to balance your rights with our interests.

We may contact you for some of our legitimate interests as stated below:

  • contact you regarding discount offers and special promotions or surveys as authorized by law.
  • contact you about any current or public policy events which are related to your ability to use our website and services (this may include letter writing or other public campaigns related to public policy).
  • deliver specifically targeted marketing, promotional deals and service updates as per your communication preferences.

With your consent, we may also use your personal information to provide you with marketing via emails, SMS and telephone calls, provide you with marketing from other third parties, customize any third party advertising that may be visible to you on third party websites, user your geo-location to provide you with location based services and use any sensitive personal information to make transactions smoother. Please note that you have the right to withdraw your consent at any given time.

Call Recording & Auditing

We reserve the right to randomly record and monitor any ongoing telephonic conversation between the User & Goranga.com customer service team for the sole purpose of ensuring that our Customer Service requirements are constantly dealt with & Service quality is maintained as per the desired standards. This information may be used for quality & training purpose plus records held for as long as deemed mandatory to avoid any fraudulent activities or check the accuracy of the facts provided. Any personal information received during these calls shall be treated in accordance with this Privacy Policy.

For How Long do We Keep Your Personal Information

The duration of us storing your personal information can vary depending on the context of the services that we provide to you, and as per our legal obligations. Below stated factors influence the period against which we might retain your personal information:

  • how long the personal information is needed to provide our services,
  • improving and maintaining the performance of our products,
  • keeping our website and systems secure,
  • maintaining any appropriate financial and business records,
  • a shortened data retention time will apply for sensitive personal information,
  • if you have provided consent for a longer period,
  • personal information may be retained for litigation purposes, and
  • we are subject to contractual or legal obligations to retain personal information, for example mandatory data retention laws and government orders to preserve data which is relevant to any investigations, and

The above are general factors that establish a baseline for our data retention. After these exceptions, it will be no longer necessary for us to keep your personal information. We will dispose of the data securely according to our deletion and data policies.

Change of ownership

In the unlikely event that there is a change of ownership, we may share your information with the new organization (in accordance with international privacy standards). We will require that the new organization will follow this privacy notice to respect any personal information given. If we handle your personal information for any purposes not included in this policy, you will receive a notification prior to the processing of this information for the new purposes.

Contact

Goranga.com will always honor any rights that you may have to access, change or delete your personal information stored with us. Wherever you have a right to request access or request the modification or deletion of any personal information, we can withhold the access or decline to change or delete your personal information in certain cases, in accordance with applicable laws. If you request us to stop processing your personal information, or you withdraw your consent for our use to disclose any personal information for any purposes outlined in this privacy policy, we may not be able to provide you with all of the customer service and support offered to our users. In case you have any queries or doubts about this Privacy Policy or there are some changes that you would like to incorporate in your account & you are unable to do so through your account, please contact us at customercare@goranga.com

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